Refund policy

Right of Withdrawal

    You have the right to cancel this contract within fourteen days without giving any reason.

    The withdrawal period is fourteen days:

    1. In the case of a purchase contract from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
    2. In the case of a contract for several goods that were ordered as part of a single order and that are delivered separately, from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

    In order to exercise your right of withdrawal, you must inform us (Yunos, a brand of Yunos GmbH, Pappelallee 78-79, 10437 Berlin, by means of a clear declaration (e.g. a letter sent by post or E -Mail) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

    Consequences of Withdrawal

    When you withdraw from this contract, we are obligated to refund all of the payments that we have received from you, including delivery costs (except additional costs resulting from your decision to use a different delivery method than the cheapest standard method we offer), without any undue delay and within no more than 14 days after receipt of your notification of withdrawal. For this refund, we will use the same payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to make the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier.

    You are obliged to return the goods without any undue delay and in any event within no more than 14 days after the date on which you notified us of the withdrawal. The deadline will be upheld provided the goods have been dispatched within 14 days of the notification. We shall bear the direct costs for the return of the goods.

    You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and mode of operations of the goods.

    Your right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

    Withdrawal Form

      If you would like to revoke your contract, please fill out this form and send it back to us


      Yunos GmbH
      Pappelallee 78-79
      10437 Berlin


      I/We (*) hereby revoke the contract, agreed upon by me/us (*), for the purchase of the following goods/for the provision of the following services (*)

      Ordered on (*)/received on (*): ______________________________

      Name of consumer(s): ______________________________

      Order number : ______________________________

      Address of consumer(s):




      Signature of consumer(s) (only for notification on paper):


      Date: ______________________________

      (*) Delete as applicable.